What do I need to bring to class?
All you need to bring is yourself and a water bottle. We provide all equipment, mats and sweat towels.
What do I need to wear?
We recommend work out attire or comfortable clothing. All high intensity workouts in Studio 2 require athletic footwear. No shoes required for any low intensity classes but you are welcome to wear non-slip socks.
How long will classes be complimentary for?
Our classes are complimentary for the foreseeable future. As the demand of RISE progresses, a paid model will be introduced.
Why do I need to put my credit card details in when creating a mind body account?
To help manage our waitlists we encourage customers to cancel their booking if they can no longer attend, this is to avoid a $5 late cancellation fee (within 1 hour) and ensures everyone gets the opportunity to experience our classes.
What hours are front of house available to talk to?
Our friendly front of house team are available to answers any of your queries from 8.15am-3pm Monday – Friday.
Is the timetable subject to change?
We are constantly listening to feedback from our customers and will update the timetable accordingly. To pass on your feedback about our current timetable, please send us an email (email@example.com).
Do you offer reformer Pilates?
We have 1:1 or 2:1 Reformer, ladder barrel and stability chair private sessions. Bring a friend and train when it suits you. Fill in this form, and we will get in touch.
Do you offer personal training?
We offer 1:1, 2:1 and 4:1 personal training sessions. Fill in this form to specify which type of training you are after, and we will be in touch to organise a preferred time.
When can I use Open Studio?
Open Studio is available from 6am – 9pm with exception to classes that take place throughout the day. Bookings are essential through the RISE app.
If I am a beginner fitness level – what classes should I attend?
Our classes at RISE cater to all fitness levels. Our expert instructors can facilitate regressions and progressions suit everyone in each class. If you have any concerns, get to class 10 minutes early and have a chat to your instructor before you get started.
Can I still attend classes if I’m pregnant?
Whilst most of our classes at RISE are suitable to all pre- and post-natal customers (excluding heated classes) medical clear is required to attend. Chat to our team upon your first visit.
Can I purchase the RISE tea?
You can, 40g of loose-leaf tea is available for $15 from our front of house desk.
Can I purchase a RISE drink bottle?
Absolutely, Drink bottles are available for $27 from our front of house desk.
How can I get a RISE canvas bag?
After attending your first class we will send you a quick feedback form. Once completed you will receive a gift including a RISE bag, our signature tea and a bliss ball.
Have another question? Don’t hesitate to chat to our front of house staff or contact us firstname.lastname@example.org
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