What do I need to bring to class?
All you need to bring is yourself and a water bottle. We provide all equipment, mats and sweat towels.

What do I need to wear?

We recommend work out attire or comfortable clothing. All high intensity workouts in Studio 2 require footwear. No shoes required for any low intensity classes, but you are welcome to wear non-slip socks.

How long will classes be complimentary for? 

The classes are complimentary for the foreseeable future. As the demand of RISE progresses, a paid model may be introduced.

Why do I need to put my credit card details in when creating a mind body account? 

To help manage our waitlists we encourage customers to cancel their booking if they can no longer attend. This is to avoid a $5 late cancellation fee (within 1 hour) or $10 no-show fee and ensures everyone gets the opportunity to experience our classes.

What hours are front of house available to talk to?

Our friendly front of house team are available to answer any of your queries from 8.30am-12.30pm. The team frequently check the RISE inbox so please email us if you have any questions (rise@101collins.com.au).
Is the timetable subject to change? 

We are constantly listening to feedback from our customers and will update the timetable accordingly. To pass on your feedback about our current timetable, please send us an email (rise@101collins.com.au).

Do you offer Personal Training?

We offer 1:1, 2:1 and personal training sessions. Fill in this form to specify which type of training you are after, and a RISE team member will be in touch to arrange a time to meet and match you with the instructor best suited to your goals. 

When can I use Open Studio?

Open Studio is available from 5:30am-9pm with the exception to classes that take place throughout the day. Sign the waiver here. We will be in touch once you have access and can book in via the same link.

 If I am a beginner fitness level – what classes should I attend?

Our classes at RISE cater to any fitness level. Our expert instructors can facilitate regressions and progressions in one class to suit everyone. If you have any concerns, get to class 10 minutes early and have a chat with your instructor before you get started. 

Can I still attend classes if I’m pregnant?

Whilst most of our classes at RISE are suitable to all pre and post-natal customers (excluding heated classes) medical clearance is required to attend. Chat to our team upon your first visit.

Does RISE have a lost property?

If you lose an item in one of the RISE studios, please visit us during the front of house hours or email us. If you lose an item in the end of trip facilities, please contact ground floor concierge, cleaners, or security.

Why isn’t my swipe card working for change rooms or lockers?

Unfortunately, the end of trip facilities are separate to RISE. If you are having difficulty with this, please contact your workplace manager, or 101 Collins Security to help you out: 03 9650 5311

What do I do if I forget a piece of workout clothing?

Unfortunately we do not have spare workout clothing on-hand.

Can I purchase the RISE items such as tea and drink bottles?

At this stage, RISE items are not available for purchase.

How can I get a RISE Canvas Bag?

After attending your first class we will send you a quick feedback form. Once completed, RISE Members will receive a RISE Gift Bag (and look out for other milestone giveaways, challenges and events along the way!)

Have another question? Don’t hesitate to chat to our front of house staff or contact us rise@101collins.com.au