What time should I arrive for my appointment?

We recommend arriving 5-10 minutes prior to your appointment time to ensure you have time to change and prepare for your recovery session. This also ensures you make the most of your 30-minute booking and don't lose time changing.

How long can I book for?

Each session is 30-minutes with a 5-minute buffer period for cleaning after your session. If you would like a longer recovery booking, feel free to email us and we can assist.

How will I know when my 30 minutes is up?

A clock is provided in the Recovery Room so you can keep track of your session time. If you happen to run over, one of our friendly RISE team members will give you a gentle knock on the door.

How hot is the sauna and can I change the temperature?

You sure can! We set the temperature to 70 degrees initially, however you can adjust this to your desired temperature by using the up and down arrows or by opening the sauna door.

What should I wear?

We recommend covering any skin that will make contact with the sauna (thighs, back etc) to maintain good hygiene. Tight clothing is recommended for the compression boots to receive the most effective experience.

We do suggest you bring baggy clothing or something to throw over when walking from the Recovery Room to the end of trip facilities for your comfort.

Will the door be locked?

You’re able to lock the door from inside the Recovery Room once your session starts. The RISE team and Building Security are the only team members with a key to get in and will only attempt to do so if we are worried about your health and safety.

Can I use both the sauna and the compression boots?

Of course! However, we recommend using the boots first to ensure proper hygiene.

Is it better to use the recovery room before or after exercise?

Our recovery room is designed to enhance, restore, and revitalise. We recommend using on days of rest, however, the recovery room can still be used before or after light to moderate exercise.

Can I bring a friend?

Our sauna is currently only usable for one person at a time.

Do I need to shower before entering the Recovery Room?

If you have just completed a workout, we recommend showering to maintain hygiene. 

What if my preferred time is not available?

Please email RISE to see if there is a waitlist spot available and you will be notified if the booking becomes available.

If you have any other questions, please email rise@101collins.com.au.