What should I wear to my treatment?

Activewear such as shorts or leggings are preferred to keep you covered but also give the practitioner flexibility to move you around comfortably. Tops that you can slide off the shoulders is also preferable so the practitioner can have full access to your shoulders and back while keeping you comfortable.

Can I use my private health insurance?

Yes. We do not have a HICAPS machine on site, but we will send you an invoice post your treatment which you can submit to your private health provider for a rebate.

What is the difference between Relax and Treatment?

A Relaxation Massage appointment is relaxation massage only. It does not include an initial consultation, diagnosis or management of injuries/complaints.

A Treatment appointment is best suited to treating an injury or complaint. This could be a rolled ankle or a persistent injury such as ongoing shoulder pain. You may be given rehabilitation exercises, manual therapy, dry needling, cupping, and injury diagnosis.

What type of Relaxation appointment should I book?

Our Express appointment is up to 15 minutes and suitable for 1 or 2 small body areas, such as the neck and shoulders or the feet and calves.

Our General appointment is up to 30 minutes and is suitable for 1 or 2 large body areas, such as the upper body or the lower body.

Our Indulge appointment is up to 45 minutes and is suitable for 1 - 2 large body areas + 1 - 2 smaller body areas, such as the lower body and neck and shoulders.

Our Luxury appointment is up to 60 minutes and is suitable for a full body massage.

Why do I need/what is an initial consultation?

Your first appointment with a practitioner will include an in-depth consultation to help grasp the best understanding of your body and the treatment you require. This will also include treatment of your injury or complaint and will go for approx. 45-minutes. It is tailored exclusively to you and your needs, whatever they may be.

To achieve this, your health professional will aim to obtain a thorough understanding of you, your complaint, as well as your past medical history. This may involve them asking detailed questions about accidents, surgeries, family history, and other topics that may seem unrelated at the time but assist your practitioner in providing the safest and most effective service possible. 

Follow up appointments can then be shorter and will not include an in-depth case history.

Is treatment painful?

Manual therapy can involve a wide range of techniques designed to promote healing and repair of musculoskeletal issues. These techniques can sometimes elicit an unpleasant feeling on painful areas. This is all done in an effort to promote long term pain relief. If you have any concerns, please speak to your allied healthcare professional who can tailor their choice of techniques to best suit your preferences and provide you with alternative treatment options.

Can I exercise after treatment?

Some manual therapy treatments are more intense than others, and your body’s response to your session may vary. It is generally recommended to avoid intense exercise after an appointment, but some gentler activities may be acceptable. Consult with your allied health professional if you have any questions regarding this.

Can patients bring a friend/relative/emotional support human?

Yes.

How many treatments will I need?

This depends on the severity and complexity of the complaint. Once a consultation is done, future treatment will become clearer.

What should I bring to my treatment?

Please bring any imaging results (X-Rays, Ultrasound, CT scan, etc.).

What is the cancellation policy?

Our current cancellation window is at least 8-hours prior to your treatment. Please cancel your appointment or let us know if you are unable to attend within this time frame to avoid being charged 50% of your treatment cost.

When can I book?

We have practitioners available Tuesday-Thursday. Our osteopath is on site on Tuesday. Our physiotherapist is on site Wednesday and Thursday.

I’m pregnant, are the treatments on offer safe for me?

Treatment has generally been shown to be safe and effective during pregnancy.

Do I need a referral?

No.

What type of Treatment appointment should I book?

We have two main types of Treatment sessions available to book. 

For new clients or those with new injuries, we recommend our 45-minute long appointment. This gives our practitioners enough time to review your injury history, complete a movement assessment, provide manual therapy and deliver management advice.

For follow-up appointments, we recommend our 30-minute short appointment. We also offer 45-minute follow-up appointments.